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OmniDent AI provides automated messaging services to dental practices and their patients. These messages include appointment reminders, confirmations, insurance verification requests, and patient feedback surveys.

By opting in through any method — including online forms, chatbots, paper forms, in-person registration, or texting START/SUBSCRIBE/JOIN — you consent to receive recurring automated marketing and transactional messages from OmniDent AI or its dental practice clients.
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Message frequency varies based on appointment schedule.
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Message and data rates may apply (though we do not charge users directly).
You are not required to provide consent as a condition of purchasing any goods or services.

You may opt out of messages at any time by:

Replying STOP to any SMS message.

Contacting the dental practice directly.

Emailing us at support@omnident.aiYou will receive a final confirmation message after opting out.

Messages may include:
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Appointment reminders and rescheduling options.

Links to insurance forms or review platforms.

Phone numbers for direct contact with the dental office.

We do not send age-gated content, financial lending offers, or adult material.

All personal and health-related data is protected under HIPAA. We use industry-standard encryption and access controls to protect your information. For details, see our Privacy Policy.

Your contact information is not sold or shared with third parties for advertising. It is used solely for appointment coordination and patient communication through authorized channels.

We may update these Terms of Service at any time. Continued use of the service after changes constitutes acceptance.

While we strive for accuracy, we do not guarantee message delivery due to carrier delays or technical issues. We are not liable for missed appointments resulting from undelivered messages, though we employ reliable delivery systems like Twilio.

These terms are governed by the laws of the State of California, United States.

We may collect the following information:

Contact Information: Name, phone number, email address.

Appointment Details: Scheduled dates, times, and treatment types.

Consent Records: Your opt-in to receive SMS and email communications.

Technical Data: IP address, browser type, device information (when using web forms).

We use your information for the following purposes:
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To send appointment reminders, confirmations, and rescheduling notices.
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To request insurance verification or patient intake forms.

To collect feedback and reviews after visits.

To comply with healthcare communication regulations, including HIPAA.

To provide support upon request (e.g., via “HELP” keyword).

We only process your personal data when you have provided explicit consent (e.g., by checking a box on a form, texting START, or signing a paper). You may withdraw consent at any time by replying STOP to any message or contacting us.

All personal and health-related data is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is shared only with:

The dental practice you are scheduled with.

Service providers (like Twilio) who assist in message delivery under strict data processing agreements.

Legal authorities if required by law.

You have the right to:

Opt out of messages at any time by replying STOP.

Request access to or deletion of your personal data.

Correct inaccurate information.

Withdraw consent at any time.

To exercise these rights, contact us at: support@omnident.ai

Our website may use cookies to improve user experience. You can disable cookies via your browser settings. Disabling cookies does not affect your ability to opt in or receive appointment messages.

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the “Last Updated” date.